E-commerce is, at the same time, much more than a webshop. E-commerce, as opposed to retail trade, has considerably different requirements when it comes to product info and order management.
Creating and interfacing the product info enrichment system
Product info enrichment is the most time-consuming and expensive activity for a web-merchant after creating the shop itself. In order to simplify that process, the introduction of a separate PIM (Product Information Management)
product is worth considering.
The strengths of PIM, compared to, for instance, enriching the product info on the webshop’s platform, become evident when there are many products, the product info needs to be used in other parts of the company, not just in the webshop, different people handle the product info, the enriched product info has to be received and shared with business partners, etc.
Unfortunately, the order management interfaces of the existing e-shop platforms do not often meet the requirements of larger companies and it is also too expensive or complicated to change them.
Finestmedia has implemented a number of solutions, which complement the existing possibilities in the ERP and help make the order management more flexible and faster, both in the company as well as at its warehouses and partners.
Creating the interlayer of interfaces
The product info comes from one place, price and product codes from the ERP, quantities from the warehouse management software, etc.? In the course of different developments, a maze of integrations is often born, where the connections between solutions have been implemented one by one as needs have arisen. So, over the years, even the version update of a small part of the system may involve a lot of work and risks, as it has to take into account the needs of all the connected integrations and systems. But then, the company may no longer be able to react to the changes of the business world quickly enough.
The interlayer of interfaces enables to manage all the company’s integrations in one place. By using this solution, it is also possible to build a central monitoring and alarm system for integrations. Usually, the flaws occurring in solutions in production first emerge precisely in integrations and the quick discovery and solving of the problems improves the quality of customer service and raises the effectiveness of the company’s business.